SECURE PAYMENTS




The prices shown on the website are inclusive of taxes and VAT. Any delivery costs or payment charges shall in any case be notified to the Customer via the Website or through these Conditions.

The following payment options are available:

  • PayPal

Customers may pay via PayPal in accordance with the specific methods set by the same.

  • Credit card

Where products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by Collistar. Under no circumstances and at no stage of the transaction shall Collistar be able to access the Customer's credit card details, which shall be transmitted via a secure connection directly to the bank that handles the transaction. Collistar shall hold no electronic record of these details and therefore under no circumstances shall Collistar be held liable for any fraudulent and unauthorised use of credit cards by third parties at the time of payment.

 

PAYMENT SECURITY

The payment transaction is performed on a secure page, using SSL (Secure Socket Layer) certificates, a system that provides maximum security for online transactions. Credit card information is protected against unauthorized access through the cryptographic transfer of SSL data, not accessible to third parties. The Seller reserves the right to ask the Customer for additional documents proving ownership of the credit card. If the documents are missing, the Seller reserves the right to refuse the order.



Please note that from 31 December 2020, online payments are protected for all customers using our website under European Directive PSD2, which sets out new authentication regulations.

The Directive means your shopping experience will always be safe and fast; all you need to do is confirm your identity by entering a temporary 3D Secure code or using your fingerprint via your banking app, making every purchase even more secure.

Each bank will apply different authentication procedures. We suggest you contact your bank to activate the service, enabling you to complete your purchase on our website without any problems. A brief guide to the new payment methods follows. For further information, please contact the Customer Service.


Guide to new payment methods

1. Complete your order - Add your products to the shopping cart, enter your shipping and invoicing details and select payment (credit card);

2. Receive notification from your bank - Once payment is confirmed, you will receive an authentication notification with the new procedure set out in EU Directive PSD2;

3. Payment authorization - Every bank has its own authentication method, such as a temporary code, an SMS, a PIN or fingerprint identification via a banking app;

4. Order confirmation - Once payment is authenticated and approved, you will receive confirmation by email.