20% off on gift ideas + free delivery from 13/12 to 16/12
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FREE DELIVERY ON ALL ORDERS FROM 10/12 TO 16/12
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Customer Service is working from Monday to Friday: 8:30-13:00 / 14:30-18:00.
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To exercise the right of return, the Customer should send a message to that effect to Collistar, within the time specified, at the following email address firstname.lastname@example.org or through the following steps:
In the event of return, the Customer shall send back at their expense the products to Collistar within 14 (fourteen) days from the said withdrawal to the following address:
Difarco Srl (for the attention of the Collistar Department )
Via Guido Rossa, 15
20060 - Liscate (MI) - Italy
The product shall be returned intact, complete with all parts and in its original packaging (envelopes and packages) in compliance with the following conditions:
Collistar shall refund the Customer the full amount already paid, net of the shipping charges incurred and of any customs charges paid for import, within 14 (fourteen) days from withdrawal, by transferring the amount charged, using the same means of payment employed by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer shall not bear any expenses arising from the said refund. If the purchase was made using a discount code, the discounted amount will not be refunded. The refund will be related only to the amount actually paid. Moreover, Collistar can suspend the refund until the receipt of the product returned or until such time as the Customer proves that they have correctly returned the product, if that comes first.
In any case, the Customer will lose the right of withdrawal in cases where Collistar establishes that:
In case of forfeiture of the right of withdrawal, Collistar shall return the purchased product to the sender, charging the latter for the shipping costs and, if already reimbursed, the price of the product.
We are available from Monday to Friday 8.30 a.m. 1 p.m. and 2.30 p.m. to 6 p.m.
WELCOME in Collistar!
When you register, we'll give you a DISCOUNT OF € 10 that you can use on your first purchase!
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When you register, we'll give you a
that you can use on your first purchase!
When you've filled in the form, we'll send you an email at the address you registered with confirming registration, together with your discount code.